In the call centers the working days without limit, huge stress with harass

By: Edwin Palma Egea

This world, this more individualistic and selfish society, where people are expendable and their lives and rights do not interest, it does not stop falling less every day when it comes to exploiting and discarding workers and workers.Jeff Bezos, the human with more wealth on the planet "thanked" his workers the 10 -minute trip he made to space with a bad joke, because it is actually the workforce that has vulgarly made millionaire to Bezos, forAccount of the precarious working conditions to which they condemn him to live, in which they have even denounced that they must urinate in bottles of water while working and have suffered strong anti -indical pressures in the US. UU. And Europe.

Many journalists from the great media present to these exploited of the state -of -the -art technology created by the US government. With public funds, direct beneficiaries of scandalous fiscal deductions and the deregulation of work, as great superheroes that owe theirFortuna to suespíritu entrepreneur.Meanwhile and without some pocket journalists informing him, these postmodern emperorcitos are being naked when it is discovered that what generates their profits is the ruthless use of the workforce of millions of human beings.Already in Spain, Deliveroo (the Rappi of the Motherland) announced that he left the country because he realized that his business was not profitable without the labor exploitation of his workers and that it was unassumable to pay them Social Security.

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In the Dominican Republic, a teleperforma worker, apparently due to timely lack of medical care, before the impassive look of his classmates who were forced to continue attending calls with the body of his partner there, as if nothing was happening.Young Teleperfomace workers are notified that the company that has more than 380,000 workers throughout the world will not protect their lives.

And it is that about the work in the Centersen Colombia and in the world there are dozens of stories of instability, very high rotation, labor abuse, discrimination, paid payments, invasive hypervigilance to teleworking, tyrannical disciplinary regimes and practical prohibition of unionizing.As Molano Fredo Jimeno warned it in a columnalfredo, these companies find in Colombia a great attraction: “Low wages, few obligations of dedicated and exploitable employers and workers” I would add that the Ministry of Labor does nothing to protect workers.This week the trine of a young worker confirmed it “Those who are there know how hard it is and what ends mental and physical health, but this is not the children's dream work of anyone!We are all there for money and need.But nothing"

And that puts the present that the majority of workers at the service of these marketing or customer service agencies, outsourcing, base their profitability on hiring young people who have no more opportunity than to sell their dignity and health, when they only havein front of unemployment and informality.

All the advertising of Loscall Centersy of his greatest representative Teleperfomance is misleading.The working days have no limit, stress is enormous because supervisors and supervisors harass minute by minute for results, almost all biosafety protocols, law and human rights are violated at the entrance of their decorated wineries, especially the rightof association.At the beginning of the pandemia in 2020 about 40 workers were conformed an industry union that, without taking a year, was already sued and could not initiate the collective bargaining process because the majority of its board of directors resigned for fear.

Recently, and thanks to the intervention of the Global Trade Union -a Global Union -the French contact point of the OECD recommended Teleperformance Colombia: “Strengthen due diligence and commitment of interested parties to respect human rights and guaranteeThe safety of workers ”that we expect is the route so that not only this company, but all call services or BPO, adjust their work behaviors and practices.The OECD required this multinational to adjust conditions also in Albania, where as in our country they fired activists and union leaders and in the Philippines, where they even forced workers to sleep at work sites during quarantine by Covid.

Teleperformance responds that it prefers to understand each of the countries than to respond to a global action, because it finds a tolerant behavior and accomplices of abuses in labor ministries.It is time for Montrabajo and Mr. Ángel Custodio to have some dignity and respond by omission before the judicial authorities as recently happened in Ecuador in the modern slavery that starred in the Furukawa company.

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As there are no authorities or administrative, or judicial who do their work, it is necessary for workers to self -protect their rights.It is urgent that all these companions organize in their own groups, hopefully, adhere to union organizations already created and with experience, affiliated with the national union plants and global unions, so that they can not only be unionized, but they canExercise collective bargaining and with it, democratize labor relations, make these global recommendations effective, demand respect for labor law and expand their rights at work.

The young people of the country, those who are suffering the most state violence, but also precariousness at work and at the same time have been the protagonists of social outbreaks in Chile and Colombia, can demonstrate the same organization capacity, mobilization, mobilization,of creativity and resilience to fight for better working conditions.We cannot normalize labor exploitation, especially in youth, which is basically trapped between being from a call center, a home delivery platform or in a contract for the provision of services that beg the politician on duty in its territory.

We cannot continue normalizing the drawer phrase that is even repeated by the country's precarious: "If that job does not work, it may well leave", because the right to work, in addition, of being human and fundamental must be guaranteed in decent conditions andfair, because within companies, however global and technological that are created, the Constitution also operates.

For less than a year near 1,000 young people from D1 stores are bravely fighting for dignifying their work in 60 municipalities in the country.Call Centers workers can do so, they cannot resign themselves to becoming slaves with headband, they can organize, make use of international, constitutional and legal instruments and continue to contribute to the dignification of work in our country.They have the country's labor lawyers and lawyers and with union organizations, we are at their service.Young people, those of the present and the future, deserve a decent job.

This column was originally posted on the 2 shores and you can read it here